Returns & Warranty

Last updated: 21 October 2026

Returns: 60 days

You can return any camera within 60 days of delivery, for any reason. This goes beyond your 14-day cancellation right under the Consumer Contracts Regulations 2013.

How to return an item

Email contact@eyesfield.com with your order number and the reason for return.
We reply with the return address and instructions.
Send the camera back with all accessories (USB-C cable, memory card, manual) and, where possible, the original packaging.

Return postage

Faulty, damaged or wrong item: we cover return postage in full.
Change of mind: return postage is paid by you. We recommend a tracked service.

Condition

You may handle and test the camera as you would in a shop. If the item comes back damaged or with missing parts through handling beyond that, we may reduce the refund by the loss in value.

Refunds

We refund you within 14 days of receiving the returned item, to your original payment method. We will email you when the refund is issued.

3-year warranty

Every Eyesfield camera comes with a 3-year warranty, parts and labour, from the date of delivery.

What is covered

Manufacturing defects and failures under normal use.

What is not covered

Accidental damage (drops, crushing, cracked screen), liquid damage or misuse
Repairs or modifications not carried out by us
Normal wear and tear of cables and accessories

How to make a claim

Email contact@eyesfield.com with your order number and a short description of the fault. A photo or short video helps.
If the fault is covered, we repair or replace the camera at no cost to you, including postage. If repair or replacement is not possible, we refund you.